Co-op Bookshop FAQs on Membership, shopping online, campus services and more.

• Click on the Sign In link (top right)
• Click on the 'Register Now' link at the bottom right of the pop-up window and complete the form.

You can only register using your email address once. You will need to reset your password or contact the Co-op Online customer service. Email us.

• You can Sign In at any time.
• Click on the Sign In link (top right)
• Fill in your email address and password
• Click the Sign In button, and continue shopping

• Click on the Sign In link (top right)
• Click on the 'Forgotten your password?' link in the little pop-up window
• Enter your email address and we'll email you a temporary password

• Click on the Sign In link (top right)
• Click on the 'Forgotten your email?' link in the little pop-up window
• Enter your Member or Customer Number, if you know it, and your password to gain access
• Click on My Profile and update your details with your current email address

Registration isn't needed if you just want to browse the site or use it for research.
Registration is needed if you want to buy anything on the site.
If you are a member, Registration also means that the site displays your prices correctly.

Sign In to the Co-op Online Bookshop and click on My Profile link visible at the top of each page. My Profile allows you to update your details, change your password, and view the details of your previous transactions. To update your Member details choose Update your Membership under the Membership tab.

Your profile is also the record of Member Shareholders so if you want to change your name please fill in this form and send it back to The Co-op Support Office.

After Sign In you will be able to click through to the Membership Registration page. Fill in the details, read and accept the Membership Terms & Conditions, and complete your payment details. You will immediately be eligible for Member pricing, and other benefits.
You will need to register before you can become a Member.

The emails to new members are sent within a few minutes so if you haven't received yours please check your spam or junk folder. If the email isn't there we can send you a new one, just Email us.

But first be sure to change your settings so that emails from members@coop-bookshop.com.au aren't blocked.

Membership is for life so your membership from your student days is still valid and there is no need to join again. You can contact us by email to get your Member Number if you've lost it: Email us.

If you haven't already registered online then the easiest way is to register and enter your Member Number on the form. Our Membership Department will confirm your details. If you've already registered, or if you aren't sure of your Member Number, Email us.

Your Member Card will be mailed to you and will arrive within 2 weeks of joining. You can still purchase online or in-store and receive your Member Pricing by quoting your Co-op Member Number.

Download and complete a PDF Membership Amendment Form or Email us.

Replacement cards requested via a Membership Amendment Form in-store may take up to 3 weeks to reach you. Requests via email generally take 10 working days.

When you join as a Co-op Bookshop Member you are actually purchasing shares in the University Co-operative Bookshop Ltd, which means we need legal proof of a name change before your name can be updated for your membership. To learn more about what a co-operative is click here.
To change your name complete a Membership Amendment Form and post with your ID to PO Box 54 Broadway NSW 2007. You can also email your change of name request attaching a scan of your ID.

No. When you join the Co-op Bookshop you are actually purchasing shares in the University Co-operative Bookshop Limited - a not-for-profit co-operative. In order to continue offering the best possible range, service and pricing, Member benefits are restricted to the individual who joins.

Yes, a transfer of membership can be done using a Membership Amendment Form. There is a $20 Administration fee payable for transfers.

When you joined the Co-op Bookshop you purchased shares in the University Co-operative Bookshop Limited - a not-for-profit co-operative. You can sell your shares back to the Co-op and receive a refund for the amount you paid when you joined. To do this you need to have been a Member for more than 2 years. Download and complete a Membership Amendment Form.

You'll need to purchase a Membership. Registration lets you buy Online, but doesn't automatically give you a Membership. More details of Membership here.

There are several possible reasons that you aren't being quoted a Member Price:
• Have you Signed In? If not then the Member Price will be displayed but the totals in the shopping basket will be for the full value.
• Does the product you're looking at have a lower Member Price?
• Are you a Member? Only people who have purchased a Membership are eligible for Member pricing. Registering on the website isn't the same as becoming a Member. You can read more.

There are four easy steps to purchasing with us online.
Step 1. Sign In with your email address and password
Step 2. Add your items to the shopping basket
Step 3. Add your delivery address and payment details
Step 4. Confirm your order

No. You don't need to be a Member to order online. You do need to register in order to purchase items online but there is no need to also buy a Membership. Customers who are not Co-op Members will be charged the RRP or full price. Learn more about the features and benefits of Co-op Membership.

The Co-op is also able to accept payment for online orders by PayPal.

No. You can't order online and then pick up the order. The Co-op has stores across Australia and your order may be shipped from one, or several, of them. If you would like to collect from a store contact the store directly to check availability and if the products can be put aside. Due to limited space this service may not be available for text books at the start of each semester. Contact your nearest store.

Yes, you can order online for overseas shipping. Learn more.

All online orders require full payment up front. This includes special orders, pre-orders and available items. Co-op online accepts payment via the following credit cards: Amex, Mastercard, Visa and Diners Club. We also accept payment via PayPal and Co-op Bookshop Gift Vouchers. Payments by EFTPOS will not be accepted.

The Co-op uses Australia Post's standard delivery option for most orders delivered within Australia. Higher value orders are sent with the receipted delivery service which requires a signature on acceptance.

International deliveries are sent by Australia Post's airmail service.

If a courier or other premium service is required email our customer support for further information or, if you've already placed your order, contact the branch handling your order (refer to your Confirmation Email)

Most orders are processed within 1 working day. The delivery time will then depend on Australia Post. If an item you ordered isn't in stock we will order it from the Supplier. If it's available in Australia we can usually process the order within 10 days. For further information please contact the branch that is fulfilling your order (see your Confirmation email for details)

Availability: Availability refers to our web stock and is not store-specific, but individual store quantities can be seen at the bottom of each product page.

Available: This item is in stock and should ship within 1 working day.

Limited stock: We have limited quantities of this title and cannot guarantee immediate supply.

Currently not in stock: This title is currently not in stock. If you would like to place an order we will request stock.

On Order, Expecting Delivery Shortly: This title has been ordered as it is part of a text list. We will have it in stock very soon.

Yes. The Co-op sells books and software sourced from Australian suppliers at the Recommended Retail Price or lower. Learn more.

We are happy to refund unwanted items that are returned to us providing they meet the guidelines in our Returns and Refund policy. Learn more.

There are three search options.
• The Quick Search box located at the top right of every page, for author, title or ISBN searches (or a combination of all three)
• the Advanced Search option which also has publisher and subject searches
• the Text List Search for course or subject specific enquiries

An ISBN is an International Standard Book Number (ISBN), a 13-digit number that uniquely identifies books and book-like products published anywhere in the world. ISBN's can be used to search the Co-op database.

Yes, the Co-Op Bookshop does accept PayPal payments for online orders. Simply select PayPal as the payment method when finalising your order.

As the Co-Op requires immediate payment, customers will not be able to make purchases with e-cheques via PayPal. For all other issues please contact PayPal directly.

Although customers can open a request for a refund through the PayPal website we suggest that you contact us directly first at webhelp@coop-bookshop.com.au as we can refund to your PayPal account if required. Contacting us directly will greatly reduce the time taken to sort out any issues you may have with your products or our service.

Customers must choose between either paying via Credit Card OR PayPal, but Gift Vouchers can be used for a part payment with the remainder being payed by PayPal if you choose.

We have an online form dedicated to lecturers to submit their course details and requirements. Our stores on campus also have dedicated resources to help ensure that your students get their textbook requirements. Learn more

You can use our Text List Search facility online or use our Store Locator to contact your campus store.

Textbooks are often published in multiple formats, or with different types of online access cards, or are bundled in different pack combinations. Use our text list search to find out which edition or pack has been set for your course. If your course isn't listed in the drop down, contact your lecturer or course convenor and ask for the ISBN of the edition/pack you need.

Many courses use packs that include one or two primary textbooks plus some workbooks. The Co-op will usually list the pack and also all of the components. That gives the student choice, and also the opportunity to buy one book at a time, rather than all at once.
The short answer is, buy the pack, or the components, but not both.

The Co-op gets text list information directly from lecturers and departments shortly before the start of each semester, and is the correct set of books for your course. The information about textbooks in the Uni course outline is generally updated less frequently, and often has older editions or requirements.

No. Second-hand textbooks can be ordered through our partner Textbook Exchange.

Yes. The Co-op Bookshop offers Gift Vouchers in two formats. Plastic cards can be purchased in-store or printable Gift Vouchers can be purchased online.

Yes. Co-op Gift Vouchers with a 12 digit number are redeemable online. The older cards beginning with "GV" and the 7 digits are not redeemable online, but can be swapped over for the new cards at any Co-op Bookshop at no cost.

Plastic card Gift Vouchers can be purchased in-store at any Co-op Bookshop over the counter. If you'd prefer to purchase your Gift Voucher online then please visit our Gift Vouchers page

Co-op Gift Vouchers purchased online can be emailed to the recipient of your choosing. Alternatively you can print out your Co-op Gift Voucher and mail it to anyone you wish via conventional methods.

Yes. Our Gift Vouchers page will allow you to enter your Voucher number to check its current value.

To ensure the security of your Co-op Gift Voucher we restrict customers to three attempts at entering a valid Gift Voucher number before we lock them out of our system. This lock will last for 6 hours to prevent unauthorised guessing of a valid card number.

To read the Co-op Bookshop's 'Terms & Conditions' regarding Gift Vouchers please click here.

Coupon codes are entered during payment process after you click on the Checkout Now Icon. Below your shopping basket you will notice a section marked "Do you have a voucher or coupon?" simply enter your coupon code into the box marked "Enter your code"

Coupons are only valid for limited times and may have restrictions placed on them as to what items can be purchased with them. If you are unsure about the details regarding your coupon then please contact us at cooponline@coop-bookshop.com.au

Some Coupons are only valid if your shopping cart is over a certain value. If you would like to use your Coupon then please check the details attached to it and ensure that your shopping cart exceeds the value mentioned on the coupon.

An eBook is a type of book that is published as an electronic file rather than on paper. Its primary purpose is to be read and so it generally includes the same text and illustrations as the printed version, although there are now many examples of eBooks that don't have a printed equivalent.

Some eBooks have added content or functionality that makes them different to the printed book.

Some publishers are adding sound and image files to the eBook to make the experience 'richer'. The Nick Cave novel, The Death of Bunny Monroe, is an example of a book that was published with additional material. View Bunny Munro by Nick Cave - Enhanced Editions on iTunes.

Textbooks regularly have additional material such as allowing students to take and share notes, to add their own web links or files, and to do short tests to make sure that the material is understood.

eBooks often have limitations that don't exist with print versions. You can only print a limited number of pages, they often can't be loaned to friends, and you can't sell an eBook when you've finished with it. Some eBooks have an expiry date after which date it can't be opened or read.

The Co-op is currently selling eBook versions of a range of key textbooks and a full range of Google eBooks. If the digital version of a textbook is available it may be included in the text list, or you can find it by searching for the author or title.

The Co-op will continue to add more academic and trade books from other publishers in the future.

eBooks can only be bought at the Co-op Online Bookshop.

If the eBook is a part of your text list it can be found through the text list search option. Or you can search for eBooks using the standard search field.

Add the item to your shopping basket, along with anything else you would like to buy, and complete the transaction as you normally would.

You will be sent a Transaction Confirmation email, listing all the items you've just purchased. A second or so later you'll receive an email with download information and links for your eBook purchase. If you've bought more than one eBook, you'll receive a separate email for each one, as the download information and access codes are unique for each one.

Google eBooks will appear in your Google Library which can be accessed from your Profile page.

The email with the download information and access code is also your Tax Invoice.

No, eBooks are generally available only through the Co-op Online Bookshop.

Although most eBooks can be read on a computer it is important to check the details for each eBook before you buy. The information is in each eBook listing, with links on the 'Terms of Use' and the format image.

It is important to take the time to read this before buying as eBooks can't be returned or exchanged.

There isn't a single easy answer to this question because these controls are set by publishers, so the rules aren't constant. Most eBooks can be read on more than one device, but it is important to check the details for each eBook before you buy. The information is in each eBook listing, with links on the 'Terms of Use' and the format image.

VitalSource eBooks can be read on a computer or laptop using a Windows or Mac operating system, or on an iPhone, iPad, or iPod Touch.

VitalSource eBooks can't currently be read on Kindle, Kobo, BeBook or other dedicated eBook readers.

VitalSource doesn't currently support phones or tablets using the Android operating system.

For more information about VitalSource go to www.vitalsource.com

Google eBooks are a new way to discover, buy, and enjoy your favourite digital books, online and offline, powered by Google.

To learn more about Google eBooks please visit our Google information page.

Google eBooks also has its own FAQ page which addresses particular questions regarding the purchasing, reading and downloading of Google eBooks. See Google eBooks FAQ's

eBooks and other digital products aren't usually returnable because of the nature of the item.

Please be sure to read all of the information posted on our site about the 'Terms of Use' and different formats' requirements (by clicking on the format image) before buying.

If ordering a textbook, please order through the Text List Search service to be sure that you're ordering the correct version for your course.

If there is a problem with the quality of your eBook and you feel that it may be faulty then please email Co-op Online with the fll details of your order and the issue you are having. If an eBook is found to be faulty and cannot be fixed for you then a refund may be available to you.

There are several reasons for an eBook option not to be listed:
• the publisher may not have made a digital version available in Australia
• the digital version may not be appropriate for your course (eg eBooks can't be used in open book exams)
• the lecturer may have asked for the digital version not to be added
• the Co-op may not yet have an agreement with the publisher.

The range of eBooks is growing all the time, but the focus for the moment is to add textbooks and professional titles. We are having discussions with a range of publishers and so the numbers will grow.

First we send a Transaction Confirmation email that lists everything that was ordered so you have a complete record of the whole order.

Then we send an email for each eBook purchased to make sure that access codes and download links don't get mixed up. These emails are also your tax invoices, so keep them safe.

Go to the Co-op Online Bookshop, sign in, and click on My Profile, then the previous transactions button. The emails for your eBook purchases can be resent from this page.

But be sure to check your email filters (Add cooponline@coop-bookshop.com.au to your Contacts should stop them being filtered out.)

When a publisher bundles an access code with the printed book, access is usually limited to about 6 months. After that time you won't be able to open or read the book. When you buy an eBook the license period is longer, as described in the eBook's 'Terms of Use' link.

Some publishers allow a limited number of pages to be printed but, in general, eBooks can't be printed out.

The current range of eBooks available on the Co-op Online Bookshop can't be resold or loaned.

DRM stands for Digital Rights Management. This is how a publisher or other copyright owner controls how their digital products are used. DRM will determine how many devices the eBook can be read on, whether it can be printed, and if the book can be loaned to others. In some cases DRM will put a time limit on the access to the file, or update it if additional material is published.

eBooks with DRM can only be read on devices that have the appropriate software (or are DRM enabled). There are many cheaper electronic readers that don't have DRM software and so eBooks with DRM controls can't be read on them.

All eBook listings at the Co-op Online Bookshop have a Terms of Use link, which includes some DRM information for that product.

Technical support is provided by the publisher of the eBook, as they have the best and latest information about the technology they are using and any possible problems.

The Co-op can provide assistance if you don't receive your access code, or if there is a problem with our website that stops you from ordering your eBook.

The Co-op Online Bookshop allows you to buy only one copy of an eBook in one transaction. If you wish to purchase multiple copies you will need to do so in multiple transactions.

It's not possible to do this online at the moment but if you want to buy a class set please contact the Co-op with the details cooponline@coop-bookshop.com.au.

There are over 40 Co-op stores located across Australia. See Store Information under the About Us tab to help find your nearest store.

If you're looking for course requirements you'll need to contact the bookshop on your campus as others may not carry those books.

A co-operative is an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise. Learn more.

stArt is a Co-op Bookshop initiative that promotes and profiles Australian student artists and designers and their work in print and online. Visit stArt

The Co-op Bookshop attends numerous conferences around Australia each year providing displays and sales of books and related product specifically researched to suit the conference topic. Read more

Yes, the Co-op offers Accounts for businesses, libraries, schools and other organisations. To find out more email us

When you use our website and transact with us online, our commitment to the protection and privacy of your personal information is a priority. Learn more.

The Co-op Bookshop advertises positions vacant on our website also also at seek.com.au. For casual positions contact the Co-op store you are interested in working for directly. Contact a store.